Consulting Solutions

ARMO Specializes in its consulting services and its guidance and mentoring to its consultants to be a weapon of success for its clients. ARMO partners with leading technology partners to accomplish continuous staff consulting services. ARMO also meets its client business and management users and propose and provide project solutions, team planning and gap analysis and planning and estimate services. ARMO's pride is in its employees and consultants who are ambassadors to ARMO's Practices. ARMO Specializes in the areas of CRM Siebel, Business Intelligence, and Web technologies. Each Practice is led by a Practice Manager who is an expert is his area and provides mentorship, direction and guidance to its consultants. ARMO is known for its technology expertise in its practice areas with a good user forum.

ARMO Siebel and CRM Practices

Our Siebel practice focuses on providing consulting services in the areas of Siebel configuration, Siebel Enterprise Integration Manager, Siebel EAI, Siebel Analytics. It also plans to train all its consultants on Siebel Analytics and Oracle Fusion in the coming quarters.

We at ARMO specialize in Siebel technologies. Our core team are ex-employees of Siebel systems Inc and have over a decade of service experience in enterprise application integration technologies and we understand the cutting-edge technology of enterprise application technology and service oriented architecture for years. This is the key technology to integrated and implement CRM applications with various providers and we have the talent to support and execute those systems. Our experts have experience working with Siebel CRM from it's very earliest iterations through to the most recent Innovation Packs: if your organization is looking to upgrade and deploy Open UI, contact us to talk to a real expert. Whatever your current Siebel needs, chances are we have a Siebel expert who has seen it before. Our consulting professionals have worked in leading roles with several dozen clients both large (several thousand users) and small (fewer than 30 users), on every version of Siebel from Siebel ‘99 to Siebel 15. So far we have been able to resolve every challenge we have faced. We have continuous work in the Siebel stream and almost 100,000 man hours of experience within our Siebel team. Our goal is to be a leader in the Siebel technologies area and most of our employees work in this area. We are also developing a Data dictionary repository for Siebel objects. Our company has put in decades of experience in Siebel technologies.

Siebel Oracle and SOA fusion middle have been the chosen technologies to implement health care exchange programs all over and a few state GOVTs have already implemented Health care exchange portals. State Govt. agencies are also using Siebel Public sector modules to take care of customer service and activities tracking in different agencies like workman’s compensation board, department of Justice, Department of Information technology etc. Our alliances Eagle Creek Software Services along with Optum Insight Inc. and Oracle consulting is implementing the health care exchange projects for the StateGovt of Portland, OR and State of VT. We are currently servicing via alliances, the State of VT, State of New York, Albany, NYCHA (New York Housing Authority) via Trigyn/IIT Inc, County of Montgomery via Xerox and various other State and local agencies. Siebel CRM is a chosen area of technology for customer relationship management. With our expertise we are currently teaming with other oracle partners to write RFPs to MTA and State of Albany as well via GCOM.

We also supply Sales Force and SAP Consultants for staff augmentation projects.

Our team of Siebel CRM consultants has experience with the following areas:

Upgrades and Open UI Deployment

  • • Upgrade and data migration using Oracle’s scripts
  • • Conversion of existing customizations to function within the Open UI framework
  • • Re-implementations with data migration (e.g. using EIM)
  • • Hybrid upgrades (re-implementing the application while migrating data using upgrade scripts)

Platform Migrations

  • • Database Server (e.g. Oracle to/from MS SQL Server)
  • • Application Server (e.g. Unix to/from Windows)

Configuration Enhancements / New Modules

  • • Siebel Call Center, Service and Sales configuration
  • • Siebel Portal (e.g. eService, eSales)
  • • Product Configurator and Advanced Pricing modules
  • • Document Server
  • • Data Deduplications
  • • Google Map Integration
  • • Microsoft MapPoint Integration

Real Time and Batch Data Integration, EAI and EIM

  • • Interface strategy for scalable, re-usable, and supportable integration
  • • Enterprise Application Integration (Siebel eAI)
  • • Web Services, High Volume Batch Interfaces and Data Migration using Siebel EIM
  • • Master Data Management

SAP Consultants

  • • Rapid deployment and staff augmentation
  • • SAP MM, SD, WM, BW, Retail senior consultants

Salesforce Consultants

  • • Service and sales cloud certified consultants on staff augmentation basis.